General terms & conditions

Your Privacy


Thank you for reviewing our policies regarding any personal information you may choose to provide at our website. We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

What Information We Collect

The following types of information may be collected at this website  (if you volunteer it):

  • your e-mail address
  • your first and last name
  • your street address, city, province and postal code
  • pertinent information specific to an event or activity (where relevant)
More About E-Mail & Postal Addresses


If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.

Periodic Updates


Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.


Policies and Shipping

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, you can return any unopened items within 30 days and we'll exchange it, replace it, or give you a refund. Please read "Returns" below for more information.


*Please note: All "Closeout" and sale items are a final sale. 


Four shipping options are offered for merchandise delivery:

Standard Shipping 2 Day (weekdays) 1 Day (weekdays) Store Pickup
Canada Post Regular Parcel Canada Post Xpresspost Canada Post Priority FREE

Note: Items listed as in stock will be shipped within two business days after being placed
. Shipping costs are calculated based on weight (or dimensional weight where it exceeds actual weight).

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we currently we do not ship outside Canada


Most orders will be ready within one business day. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.


If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured Canada Post (we do not accept CODs). We will refund shipping costs on defective or misshipped merchandise or merchandise that is damaged in transit. Merchandise returned that appears used will be subject to a 20% restocking fee. (Labor fees are not refundable)

Returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.


Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!


Get the low down on local events, shop news,  cool products/accessories and special offers by signing up for our newsletter.

To comply with Canadian Anti-Spam Legislation, there must be express consent from the recipient to receive our newsletters. As identified by the CRTC, express consent is achieved through an "opt-in" mechanism, such as the voluntary sing-up option on this website.

By signing up, you are providing express consent to periodically receive newsletters from Shift Happens Bicycle Repair.


If you are receiving newsletters by accident, or don't want to get them any more, you can unsubscribe anytime by:

1) clicking the unsubscribe link at the bottom of the newsletter in your inbox

2) contacting us by phone or email to have us assist in unsubscribing. Click our Contact page for email and phone number